# Closing your account

When you can close an account, what happens immediately, how the deletion deadline starts, and how to request a return or withdraw the closure.

**In short**

- Only the “Owner” can close an account, and only without a running subscription.
- The deletion deadline only starts once the notice email is delivered; until it ends, you can request a return or withdraw the closure.
- Published statements stay reachable, even after deletion.

You close your account under “Organization”, in the “Close account” section.

## When it is possible

Only the “Owner” of your own organization can close it, and only while no
subscription is running. If one is still running, cancel it first: [Cancel contracts here](https://barrierepruefung.de/kuendigen).
Only once it has ended, on the free plan, can you close the account here.

## What happens immediately

Closing ends every member's session at once and nobody can sign in again; scheduled scans stop, and
API access and webhook endpoints end. The owner and the administrators receive an email right away
with the next steps and the two links described below.

## The deadline

The 90-day deletion deadline only starts once that notice email has
actually been delivered – not already when the account is closed. If sending fails, no deadline is
running and nothing is deleted: the daily run reports the failed notice to us, a person sends it
again, and only once that one arrives does the deadline start. If you do nothing before the deadline
ends, we delete your data – that is your choice under Art. 28(3)(g) GDPR: deletion or return.

## Requesting a return

The "Request return" link in the notice email holds off deletion: we prepare your data for handover
instead of deleting it. This is only possible until the deadline ends. Once requested, a return
holds off deletion even past the deadline, until the handover is completed.

## Withdrawing the closure

The "Withdraw closure" link in the same email reopens your account – even after you requested a
return. This, too, is only possible until the deadline ends. API tokens, schedules and webhook
endpoints do not come back on their own; you set them up again after withdrawing.

One rare edge case: if you withdraw the closure at the very moment deletion is running, it can cost
the screenshots attached to findings and cached PDF reports. Your account stays, and the reports
themselves stay readable – only the images that went with them are gone.

## What stays

Statements that were already published stay reachable at their address, as a PDF and in the embed,
even past deletion – § 8 of the terms and conditions and § 8 of the data processing agreement
expressly exclude them. The same applies to unpublished drafts on a website that also has a
published statement; websites with no published statement at all are deleted together with their
drafts. We keep orders and invoice details as long as the law requires it.

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Last checked against the product: 2026-09-20 · https://barrierepruefung.de/en/help/closing-your-account